Last updated: 31 October 2026
14-day right of withdrawal
If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.
How to return a product
- Email us at hamidecom2@gmail.com within 14 days of delivery, with your order number and the products you want to return.
- We will reply with the return instructions and address.
- Send the products back within 14 days of your request.
Condition of returned items
Products must be unused, in their original condition and packaging, with all labels attached. For hygiene and safety reasons, the following cannot be returned once opened or used: disposable gloves, masks and respirators, mask filters, first aid products and other sealed hygiene items.
Refunds
We refund the full price of the returned products within 14 days of receiving the return, using the same payment method you used for the order. The cost of sending the return is paid by the customer, unless the product is defective or wrong.
Damaged, defective or wrong items
If a product arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and photos of the product. We will send a replacement or a full refund at no cost to you.